Some systems are experiencing issues

Stickied Incidents

19th December 2024

Model 3 Generation Investigation - Generation Outage with M3 Generation

We are investigating a generation issue that has resulted in major outage for Model 3 Generation. Our team is working to diagnose the issue and will provide updates as we have more information.

  • The issue affecting the performance of Skybox AI Model 3 Generation on web and API has been addressed and was the result of a 3rd Party Vendor Failure. We are monitoring the situation to ensure that performance levels return to normal. We are pending confirmation of absolute resolution from our 3rd Party Vendor. Thank you for your patience.

  • Past Incidents

    4th June 2024

    No incidents reported

    3rd June 2024

    No incidents reported

    2nd June 2024

    No incidents reported

    1st June 2024

    No incidents reported

    31st May 2024

    No incidents reported

    30th May 2024

    No incidents reported

    29th May 2024

    No incidents reported

    28th May 2024

    Issue with Model 3

    We are investigating a server issue that has resulted in downtime for Model 3 skybox generations. Our team is working to diagnose the issue and will provide updates as we have more information.

  • The server issue causing model 3 downtime for web & API has been fixed. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

  • The server issue has been resolved, we're now monitoring performance as we prepare to relaunch regular service.

  • We have identified a server issue causing downtime for Model 3. Our team is working on a fix and will provide an estimated resolution time shortly.

    Reason: Server issues