Some systems are experiencing issues

Stickied Incidents

19th December 2024

Model 3 Generation Investigation - Generation Outage with M3 Generation

We are investigating a generation issue that has resulted in major outage for Model 3 Generation. Our team is working to diagnose the issue and will provide updates as we have more information.

  • The issue affecting the performance of Skybox AI Model 3 Generation on web and API has been addressed and was the result of a 3rd Party Vendor Failure. We are monitoring the situation to ensure that performance levels return to normal. We are pending confirmation of absolute resolution from our 3rd Party Vendor. Thank you for your patience.

  • Past Incidents

    18th June 2024

    No incidents reported

    17th June 2024

    No incidents reported

    16th June 2024

    No incidents reported

    15th June 2024

    No incidents reported

    14th June 2024

    No incidents reported

    13th June 2024

    Investigation

    We are investigating an issue that has resulted in slower-than-usual delivery times for Model 3+ generations. Our team is working to diagnose the issue and will provide updates as we have more information.

  • The incident has been fixed. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

  • We have identified a the issue causing diminished performance for Model 3+ generations. Our team is working on a fix and will resolve the issue shortly.

    Reason: Sync issue related to a recent software update.

  • 12th June 2024

    No incidents reported