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Stickied Incidents

19th December 2024

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Model 3 Generation Investigation - Generation Outage with M3 Generation

We are investigating a generation issue that has resulted in major outage for Model 3 Generation. Our team is working to diagnose the issue and will provide updates as we have more information.

  • The issue affecting the performance of Skybox AI Model 3 Generation has been resolved . Following an investigation the incident occurred due to abnormally high generation load causing a configuration failure requiring intervention by technical staff.

    • Past Incidents

    8th December 2024

    No incidents reported

    7th December 2024

    No incidents reported

    6th December 2024

    No incidents reported

    5th December 2024

    No incidents reported

    4th December 2024

    No incidents reported

    3rd December 2024

    No incidents reported

    2nd December 2024

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    Export - PNG Investigation - Image Export Service Outage

    We are investigating a issue with a Third Party Vendor that has resulted in service outage for Skybox AI Image Export for all images that arn't in JPEG format. Our team is working to diagnose the issue and will provide updates as we have more information.

    Until resolution please continue to use JPEG as this is fully functional.

  • The major outage causing exports for HDRI, PNG, Cube Maps and Video has been fixed! The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.