Stickied Incidents

19th December 2024

Model 3 Generation Investigation - Generation Outage with M3 Generation

We are investigating a generation issue that has resulted in major outage for Model 3 Generation. Our team is working to diagnose the issue and will provide updates as we have more information.

The issue affecting the performance of Skybox AI Model 3 Generation on web and API has been addressed and was the result of a 3rd Party Vendor Failure. We are monitoring the situation to ensure that performance levels return to normal. We are pending confirmation of absolute resolution from our 3rd Party Vendor. Thank you for your patience.

Past Incidents

9th December 2024

No incidents reported

8th December 2024

No incidents reported

7th December 2024

No incidents reported

6th December 2024

No incidents reported

5th December 2024

No incidents reported

4th December 2024

No incidents reported

3rd December 2024

No incidents reported

2nd December 2024

Export - PNG Investigation - Image Export Service Outage

We are investigating a issue with a Third Party Vendor that has resulted in service outage for Skybox AI Image Export for all images that arn't in JPEG format. Our team is working to diagnose the issue and will provide updates as we have more information.

Until resolution please continue to use JPEG as this is fully functional.

The major outage causing exports for HDRI, PNG, Cube Maps and Video has been fixed! The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.